The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast spread was impressive, featuring both hot and cold options that catered to various tastes.” view full review
Stress-Free Stay
“The services provided made our stay seamless, especially with their accommodating room changes and thoughtful pet amenities.” view full review
Cozy Room!
“The room we stayed in was well-maintained, and having a lovely terrace added a unique charm to our experience.” view full review
Pet Friendly
“The hotel generously provided a cozy dog bed and snacks for our pet, ensuring a comfortable stay for everyone.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Spa & Leisure
Sun terrace
Garden area
Public Bath
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
In-room computer
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Plaza Bombero Etxaniz S/N,
Bilbao,
Spain,
48010,
Basque Country
Map view
street view
Plaza Bombero Etxaniz S/N,
Bilbao,
Spain,
48010,
Basque Country
City landmarks
Museum
Guggenheim Museum Bilbao
1.3
km
Museum
Museum of Fine Arts of Bilbao
870 m
Market
Mercado de la Ribera
1.5
km
Museum
Reproductions Museum Bilbao
1.2
km
Muelle Ramon de la Sota n0 1
Maritime Museum
1.7
km
Plaza Nueva
Casco Viejo
1.7
km
Square
Plaza Nueva
1.6
km
Church
Bilbao Cathedral
1.6
km
Museum
Basque Ethnographic and Historical Museum
1.9
km
Stadium
San Mames Stadium
1.1
km
Square
Moyua
680 m
Square
Plaza Circular
1.3
km
Bridge
Puente de La Salve
1.5
km
Park
Dona Casilda Park
910 m
Church
Church of San Vicente de Abando
1.1
km
Euskadi Plaza
Iberdrola Tower
1.2
km
Cable Car
Funicular de Artxanda
2.0
km
Square
Plaza Berria
1.7
km
Bridge
White Bridge
1.6
km
Plaza Federico Moyua 5 Visitas al Palacio previa cita al teléfono anterior de 9 a 10 de lunes a viernes
Chavarri Palace
640 m
Gran Via Don Diego Lopez de Haro
Palacio de la Diputacion
760 m
Avenida de las Universidades 24
University of Deusto
1.7
km
Mallona Galtzada
Calzadas de Mallona
1.7
km
Mall
Zubiarte Shopping Centre
1.4
km
Bridge
Church of Saint Anthony the Great
1.9
km
Nearby
Arriquíbar Plaza
Azkuna Zentroa
290 m
Church
Church of San Francisco de Asis
580 m
Gran Via de Don Diego Lopez de Haro
180 m
Calle Martin Aguero 1
Plaza de Toros de Vista Alegre de Bilbao. Museo Taurino
180 m
Plaza Arriquibar
Arriquibar Plaza
350 m
Restaurants
Restaurante Etxaniz
30 m
Plaza Bombero Etxaniz S/N
Bar Roma
60 m
Marcelino Oreja
Kerren Asador
120 m
Iparraguirre
Bar Egana
130 m
Calle Egana N 14 Street Egaña
Cafeteria Olimpia
170 m
Egana 21
Marinela
200 m
alameda San Mames
Restaurante Ipindo
180 m
Alameda de San Mames
Restaurante Munegorri
200 m
Alameda de San Mames 43 bis
Poketxu
270 m
Plaza Indautxu Espacio gastronómico Pangea
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
clean
comfortable
price
scent
7.2/10
Very good
Rooms
7.4
Location
8.2
Service
7.5
Dining
6.8
Guest reviews
7.2/10
based on 12 reviews
8.5
8.5/10 based on 10954 reviews
Frank
United Kingdom,
March
2024
6.4/10
The hotel offers a standard 4-star experience in the lobby but falls short with worn cheap laminate flooring in the rooms. However, the rooms are spotlessly clean, nicely decorated, and provide good value for money. The service could use improvement in client assistance and overnight solutions. The location is convenient, close to key attractions and restaurants, but with an unexpected charge for email access. The dining experience could be enhanced by exploring options outside the hotel. Overall, a decent stay with room for enhancement.
Rooms
7.0
The rooms are nicely decorated, clean, and good value for money.
Service
5.0
The staff were friendly but lacked efficiency in resolving issues promptly.
Location
8.0
Convenient location near key attractions and restaurants but with unexpected charges.
Dining
6.0
Exploring dining options outside the hotel is recommended for a better experience.
Facilities
6.0
Facilities were average, nothing exceptional noted.
Anna
United States,
December
2023
7.2/10
I had a mixed experience at this hotel. The rooms were clean and roomy with lovely comfortable beds and pillows, although there was a strong smell of room freshener. The staff were friendly and helpful, but there seemed to be a resentment vibe at times. The location was convenient, with nice places to eat and drink nearby, although it was not exactly what I expected for the price.
Rooms
8.0
The rooms were clean and roomy with lovely comfortable beds and pillows, but there was a heavy smell of room freshener.
Service
7.0
The staff were friendly and helpful overall, but there were occasional moments of seeming resentment.
Location
8.0
The location was very convenient with nice places to eat and drink nearby, but it was not exactly what I expected for the price.
Dining
7.0
The dining experience was decent but not outstanding for the price.
Facilities
6.0
clean
price
Elizabeth
United States,
November
2023
7.6/10
I had a mixed experience at this hotel. The rooms, although comfortable, were in a different building and accessible through a narrow terrace. The service was friendly and accommodating but lacked flexibility on pricing. The central location was convenient for exploring the city, but the dining experience was average.
Rooms
7.0
The rooms, while comfortable, were located in a different building with only narrow terraces for access.
Service
8.0
The staff was friendly and accommodating, but there was a lack of flexibility on pricing.
Location
9.0
The central location was convenient for exploring the city and accessing key sites.
Dining
6.0
The dining experience was average, with a decent selection of dishes but nothing exceptional.
Facilities
8.0
central location
different building rooms
William
United States,
November
2023
8.2/10
My stay at the hotel was pleasant overall. The rooms were fairly spacious and comfortable, with a good bathroom, but they didn't cater well for longer stays. The service was excellent as the staff were very helpful with arranging taxis and meeting my requests. The location was very convenient, centrally situated, and with nice places to eat and drink nearby. However, it wasn't ideal in terms of proximity to specific areas like Casco Viejo or la ria. The dining experience was enjoyable, with well-run and delicious options, although modest for a 4-star hotel.
Rooms
8.0
The junior suite I stayed in was very spacious and comfortable with a high standard bathroom.
Service
9.0
I appreciated the staff's assistance in arranging taxis and accommodating my late check-out request.
Location
8.0
The hotel is in a great location within walking distance of the main city attractions, nice places to eat & drink nearby, and very close to the Athletic Club Stadium.
Dining
7.0
The dining experience was very well-managed and offered delicious options.
Facilities
9.0
The hotel facilities were of a very high standard.
Martin
United Kingdom,
October
2023
8.6/10
The hotel offers a really comfy stay with spacious rooms and a big bathroom, all kept super clean. The only downside is that the downstairs bedrooms are in the old/original part of the hotel, requiring navigating a series of stairs to access the elevator.
Rooms
9.0
The rooms were really comfy with a big bathroom and most importantly super clean.
Service
8.0
The staff were friendly and attentive when needed, yet respectful and not intrusive. However, there could be some improvement in giving directions to specific locations.
Location
9.0
The hotel is conveniently located, within walking distance to all major points of interest in Bilbao and near a Metro station for further exploration. However, a few guests found the price for the location a bit on the higher side.
Dining
9.0
The dining experience was one of the best I've had in Europe, with a great choice available. On a slightly negative note, during busy times there was only one coffee machine in the restaurant, leading to some waiting.
Facilities
8.0
The hotel provides a range of services such as room service, car hire, dry cleaning, and more, all well-maintained and convenient. However, a few guests felt the price for some of these facilities was somewhat high.
Adam
United States,
October
2023
7.8/10
My stay at the hotel was comfortable and enjoyable overall. The rooms were spacious and clean with a huge bed, but a bit dark and lacking character. The staff was extremely helpful and friendly, offering excellent service. The location was just right, close to major attractions and within a pleasant walk or easy underground access to key sites. The dining experience varied, with a rich breakfast spread but some shortcomings. Overall, a good value for money option.
Rooms
7.0
The rooms were spacious and clean with a huge bed, though a bit dark and lacking character.
Service
9.0
The staff was extremely helpful and friendly, providing excellent service.
Location
8.0
The hotel's location was just right, close to major attractions and offering easy access to key sites.
Dining
7.0
The dining experience varied, with a rich breakfast spread but some shortcomings.
Facilities
8.0
The hotel offers underground secure parking for motorcycles and other facilities.
Jimmy
United Kingdom,
August
2023
5.4/10
The hotel is situated in a residential area about a 10-minute walk from the bustling main town. The rooms are below average with no tea or coffee station and lacking proper cleaning service. However, the hotel is conveniently located within walking distance of major city attractions. The dining options are modest, and the overall value for money is not ideal.
Rooms
5.0
The rooms are dark, dreary, and below average, lacking basic amenities like a tea/coffee station and proper cleaning service.
Service
7.0
The staff, particularly in the bar area, were friendly and helpful, but may not handle high volumes of new arrivals efficiently.
Location
8.0
The hotel's location is good, offering easy access to major points of interest and a metro station nearby for further exploration.
Dining
5.0
The dining experience is poor with limited options and not considered good value for money.
Facilities
5.0
The facilities are basic, lacking proper amenities for a satisfactory stay.
Great location
Poor dining
Grant
United States,
August
2023
9.0/10
My stay at the hotel was fantastic! The rooms, located in another building connected through a closed veranda, were air-conditioned and very nice. They were spacious and provided easy access to the Guggenheim museum and other tourist attractions in Bilbao. The overall size of the room was really good, and the location was convenient for exploring the city.
Rooms
9.0
The rooms were air-conditioned and very nice, offering good access to the Guggenheim museum and tourist attractions in Bilbao. They were of a really good size.
Service
9.0
The service was excellent! The staff was very friendly and courteous, going out of their way to arrange our late check-out request. I particularly appreciated the help from the staff members with grey hair in the restaurant.
Location
10.0
The location of the hotel was perfect for us. It was within a 10-20 minute walking distance from all major points of interest in the city, close to a 'Metro' station for wider exploration, and near the Guggenheim museum, railway station, and airport bus stop. A great base for experiencing both the modern and old parts of Bilbao.
Dining
8.0
The dining experience was enjoyable overall, although there was room for improvement. The food was good except for the coffee, and the ambiance was pleasant. Unfortunately, breakfast was not included during our stay.
Facilities
9.0
The hotel had a variety of facilities available, making our stay comfortable and convenient.
Richard
United States,
June
2023
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, while spacious, needed updating to meet 4-star standards, but the easy access to the CBD, Guggenheim, and the old town was great. The air conditioning and big bathroom were convenient, and the bed and TV were comfortable. However, service varied from unhelpful to extremely helpful, with good English skills. The location was convenient despite occasional wifi issues. The dining options were decent, although improvement was needed in some areas. Overall, the stay was enjoyable with ups and downs.
Rooms
7.0
The rooms were quite spacious, and the bed and TV were good. However, they need updating to 4-star standards.
Service
6.0
The service ranged from unconcerned to extremely helpful, with good English skills.
Location
8.0
The location was very convenient, with easy access to key sites despite occasional wifi issues.
Dining
7.0
The dining options were good and varied, although some improvements could be made.
Facilities
6.0
The facilities were average, with the highlight being underground secure parking for motorcycles at good value.
George
United Kingdom,
June
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and comfortable, offering great lighting and impeccable cleanliness daily. However, the basic amenities and older decor were a downside. The service was welcoming and helpful, but there was some confusion about room finishings. The location was convenient for city attractions but not well positioned for ease of luggage movement. The dining experience was good overall with delicious options at a fair price.
Rooms
7.0
The rooms were spacious and comfortable, with great lighting and immaculate cleanliness.
Service
8.0
The staff was very welcoming and helpful throughout my stay.
Location
6.0
The hotel was within walking distance of city attractions, but the positioning made it challenging for suitcase handling.
Dining
8.0
The dining experience offered good options at a reasonable price.
Facilities
7.0
The hotel had satisfactory facilities to cater to guests' needs.
Arthur
United Kingdom,
May
2023
7.6/10
The hotel is a comfortable stay with quiet rooms and plenty of storage space but might require a short wait for a table when busy. The service is welcoming and helpful, although some amenities were not replenished. The location is convenient, close to key attractions yet lacks a bit on service charges. The dining experience offers good variety with some room for improvement. Overall, a decent choice for a stay.
Rooms
8.0
The rooms were spacious with lots of storage space.
Service
7.0
The service was very welcoming and helpful, although some amenities were not replenished.
Location
8.0
The location is convenient, close to key attractions but might have additional service charges.
Dining
7.0
The dining offered good variety with room for improvement.
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